Report of Effective communication
2 days Naveen jha sir started the session at 9.00 AM. He took the Effective Communication what I learnt in 2 days in that class. Know I came to about meaning “Effective Communication”.
Definition of Communication: communication in the process of exchanging information by the us. Effective communication manse-‘It matters not so much what you say as it does hoe you say it’.
Why need effective communication for us? Because improved stakeholder response, quicker problem solving, stronger decision making and stronger business relations ship. This much we want needed effective communication.
Two types of communication is there 1) verbal communication 2) Non-verbal communication.
And these are four basic components to effective listening –
Listening means “Absorption of meaning of the word and sentences by the brain.
1) Listening with empathy
2) Listening with openness
3) Listening with awareness
4) Listening actively.
Listening with empathy means- “To listen empathy try to identify what needs the other person is trying to meet. Some time we do listen because, we do not want hear what is being said. And we fear being wrong”.
Listening with openness means- “To listen with openness, imagine you are a detective”.
Listening with Awareness means-“simply not listening we want conscious means mind full listening”.
Actively listening, there are three elements of active.
1) More types of listing
2) Basics steps of listing
3) Types of listing

1) More types of listing-
a) Informative listing
b) Relationship listing
c) Appreciative listing
d) Critical listing
e) Discriminative listing
2) Basics steps of listing-
a) Hearing
b) Understanding means-‘Thus we can say that listing leads to the understanding of the facts.
c) Evaluating-‘This is the final step of listing.
After listener is sure about his understanding, the listener now thinks whether it makes any sense or not after that.ch
3) Types of listing
a) Discriminative listening
b) Marginal listing
It means many a times it happens that the speak has much more information to provide than the listener want.
c) Projective listening
It means –‘The listener himself may have some idea about the topic the speaker is dealing with.
d) Active listing
Means –‘A person who incorporates listening with concentration is said to be actively listening.
In active listening the listener is paying full attention to the speech. This type of listening is called active listening.

Barriers in listening:
1) Lake of interest
2) Ego
3) Mismatch of perception
4) Language difference
5) Disability of hearing

Barriers mean “anything serving to maintain separation by abstracting vision or access.

What is the appreciative inquiry?
When it comes to solving your company’s biggest problems, focusing on what’s already working may be the best way to fix what’s wrong. How It Works AI involves a four-step process typically led by an outside consultant. The steps are usually done either in a...
It means “an approach to organization change that focuses and builds on the strengths and potential of an organization”.

The five phases of appreciative inquiry-
1) Define
2) Discover
3) Dream
4) Design
5) Delve
Assumptions of appreciative inquiry-
In every society organization or group something works. What we focus on becomes our reality. Reality is created in the moment, and there are multiple realities. Then people have more confidence and comfort to journey to the future when they can carry forward parts forwarded, parts of the past. If we carry parts of the past forward, they should be what is best about the past. It is important to value differences.

4 foundation questions-

1) The best experience
It means-‘tell me about the best times that I have had with over school or organization.
2) What made it exciting?
3) Values
Means ‘without being humble, what do mine value most as a human being, a friend, teacher and so on?
When we are feeling best about over’s work, what do we value about it?
What about over school or organization do you value?

Then after sir asked some questions. He wants every one of us to focus on answer. This much I learnt in class.


Thank you.